Returns & Exchanges
At DJ Shadow, we strive for complete customer satisfaction and offer a 30-day window for returns or exchanges on all eligible merchandise. Items must be returned in their original, unused condition with all packaging and tags intact to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in the original shipping box and include a copy of your packing slip to ensure faster processing.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing